Home and Community Care (HACC)

Support with activities of daily living is provided through the HACC program. HACC services are provided by local councils, community health services and community organisations. A Living at Home Assessment is recommended where support from HACC services is identified. Typical support covers domestic assistance, personal care, home maintenance and nutritional assistance. Personal care is a broad term and includes assistance with showering, dressing, medication, transfers, eating, shopping and attending social activities.

Triggers for referral

  • The person is unable to cope independently with everyday activities such as housework, cooking, showering and dressing
  • The person has poor nutrition
  • The person is becoming socially isolated, due to their inability to drive or use public transport
  • Carer stress, where the person has a carer

Contact Details

Monash Health Community

Ph: 1300 342 273

Bayside City Council

Ph: 03 9599 4381

City of Casey

Ph: 03 9705 5444

City of Greater Dandenong

Ph: 03 8571 5502

City of Kingston

Ph: 03 9581 4876

City of Port Phillip

Ph: 03 9209 6592

City of Stonnington

Ph: 03 8290 3224

Frankston City Council

Ph: 03 9784 1933
email: intake@frankston.vic.gov.au

Glen Eira City Council

Ph: 03 9524 3333

Monash City Council

Ph: 03 9518 3553
email: intake@monash.vic.gov.au

Mornington Peninsula Shire

Ph: 03 5950 1000

Shire of Cardinia
Mecwacare is the approved provider of these services

Ph: 03 9563 6566

Southern Metropolitan Region Home and Community Care (HACC) Alliance

Ph: 03 9599 4773

 

Community Care (HACC Service Providers CALD)

Name

Organisation

Contact Details

Gordana Dudovic

Australian Croatian Community Services
(Aged Care Packages including home support packages and PAG).

128-130 Walker St,
Dandenong 3175

Tel: 03 9791 6000

info@amcservices.org.au

Australian Multicultural Community Services

Suite 11 Level 1,
44-56 Hampstead Road,
Maidstone 3012

Tel: 03 9689 9170

austurkish@bigpond.com

Australian Turkish Association

33 Balcombe Rd,
Mentone 3194

Tel: 03 9583 4744

admin@cav.net.au

Cambodian Association of Victoria

52 Queen’s Ave,
Springvale 3171

Tel: 03 9546 3466

Norminda Forteza

info@afcs.org.au

Australian Filipino Community Services

Filipino Seniors Wellbeing Centre, 
Doveton 3175

Tel: 03 9701 3421

Kim Au

admin@ccssci.com.au

Chinese Community Social  Services

14 Livington Close,
Burwood 3125

Tel: 03 9888 8671

Miryana Baran

ccwa@alphalink.com.au

Croatian Catholic Welfare Association

798-808 Springvale Rd,
Breaside 3195

Tel: 03 9701 6131

Aliki Kyrkou

info@fronditha.org

Fronditha Care

94 Springs Rd,
Clayton South 3169

Tel: 03 9552 4144

Kathy Day

info@jewishcare.org.au

Jewish Care

619 St. Kilda Rd,
Melbourne 3004

Tel: 03 8517 5999

sherbst@miceastmelb.com.au

Migrant Information Centre (Eastern Melbourne)

Suite 2, 27 Bank St,
Box Hill 3128

Tel: 03 9285 4888

newhope@newhope.asn.au

New Hope Foundation 
(Head Office).  Offices in Frankston, Clarinda, Oakleigh, Footscray. etc

Grattan Gardens Community Centre

40 Grattan Street,
Prahran 3181

Tel:  03 9510 5877

HCPs Program

hcp@pccv.org.au

Polish Care Services
Polish Community Council of Victoria Inc.
 

Level 3, Suite 305,
3 Chester Street,
Oakleigh VIC 3166

Tel: (03) 9569 4020

Alex Abramoff

alex@rerc.org.au

Russian Ethnic Representative Council

118 Greeves St,
Fitzroy 3065

Tel: 03 9415 6899

Maja Trazivuk

admin@serbiansss.com.au

Serbian Social Services and Support

Shop 7, 249-253 Lonsdale St,
Dandenong 3175

Tel: 03 9793 2100

Anne Jones

smrc@smrc.org.au

Southern Migrant and Refugee Centre-Offices in Dandenong and Narre Warren

Level 1, 314 Thomas St,
Dandenong 3175

Tel: 03 9767 1900

Bic Gresty

sicmaa@setlink.com.au

Springvale Indo Chinese Mutual Assistance Association

9 Hillcrest Gve,
Springvale 3171

Tel: 03 9547 7939

Maria Elia03 9793 5955

reception@russianwelfare.org.au

Russian Welfare Society

13 Conway St,
Dandenong 3175

Tel: 03 9793 5955

Iman Allaf

mail@vcss.org.au

Victorian Arabic Social Services

c/o SEM&RC,
Dandenong 3175.

Tel: 03 9706 8933

Community Care (HACC Service Providers – Non Council)

Name 

Organisation

Contact Details

Villa Maria

Villa Maria

Southern Metro Community

Home care packages

South East Flexible respite

2/4 Stephenson Street, 
Pakenham 3810

Tel: 1300 650 615

Baptcare LTD

Southern Metropolitan Community Packages

362 Nepean Hwy,
Frankston VIC 3199

Tel: (03) 9784 3777 

Australian Unity Retirement Living Management PTY LTD

Australian Unity Home Care (VIC)

Level 5, 114 Albert Rd,
Melbourne VIC 3205

Tel:1300 160 170 

Royal District Nursing Service (RDNS)

Aged Care

Dementia Care

Home Care

Tel: 1300 33 44 55

Southern Cross Care (VIC)

Southern Cross Care Community Services Southern

 Level 1, 500 Evans Rd,
Lynbrook VIC 3975

Tel: (03) 9797 3900

mecwacare

mecwacare Home Nursing & Care Servs South East Metro

450 Waverley Rd, 
Malvern East VIC 3145

Tel: 1800 163 292 

Uniting Age Well

Uniting Age Well Community Respite Southern Region

1312 Heatherton Rd, 
Noble Park VIC 3174

Tel: (03) 9554 0700